Key features
Cloud-based
ERS can be accessed from anywhere through a computer, tablet or smartphone – avoiding local server installation and maintenance.
Faster fixes
Increased device uptime; service technicians are armed with the information they need to achieve higher first fix rates.
Compliance
ERS has been designed with the appropriate technical, organisational measures and documentation for data protection and compliance with European laws and regulations.
Embedded agent
Benefit from the embedded agent on the WF-C878R, C879R, C20600, C20750 and WF-C21000 models for a seamless integration on ERS.
Data collection methods
Software collector agent
The agent runs on a computer within the customer’s network for centralized communication with the Epson Remote Services.
Device embedded agent
Runs on the device for high flexibility without compromising on the security. ERS embedded agent compatible with WF-C878R, WF-C879R, WF-C20600, WF-C20750 and WF-C21000 models.
Ready to know more?
Talk to one of our team to discover how you can cut costs and work more efficiently